Michelle Sainte Carson

Education

• Certified PMP®
• Project Portfolio Management
• PMI methodology
• Earned Value Management
• Disaster Recovery/Business Continuity
• Strategic Planning
• Quality Management and Continuous Improvement
• ISO 9000 Quality System development, maintenance, and auditing Examiner for Malcolm Baldridge Quality System Criteria – State Quality Award Certified Instructor - 7 Habits of Highly Effective People

Career

• Quality and Continuous Improvement Training and Consulting
• Project Management Training and Consulting
• PMP® Exam Preparation Training

Kentucky Lottery Corporation Louisville, KY October 2001 - June 2008

Program Manager – Strategic Initiatives

• Business Continuity/Disaster Recovery
• Developed company’s project management methodology
• Trained project managers to lead corporate level projects
• Managed the corporate project portfolio
• Managed and allocated project resources
• Facilitated the refinement/re-development of the company’s strategic planning process
• Facilitated/Led the strategic planning process and maintain all associated documentation and communication to employees
• Ensured that Key Performance Indicators (KPIs) were developed, measured and reported on a corporate level and department level
• Facilitated and managed the corporate suggestion program
• Certified instructor and corporate co-trainer of the 7 Habits of Highly Effective People · Lead the Quality Council and all Organizational Effectiveness initiatives
• Served as an advisor on the corporate Steering Committee and member of the Leadership Council

Fulfillment Concepts, Inc. Louisville, KY 1998 - 2001
Quality Manager

• Initiated the company’s quality program with a formal "kick-off" in January 1999
• Trained employees in the requirements of ISO 9002 as well as how to write procedures and work instructions
• Enhanced systems and designed ISO compliance throughout the company – including processes for receiving, inventory control, customer service and production
  Designed and implemented the company’s corrective action system
• Established results measurement practices to determine accuracy rates and achievement of company goals
• Worked with management to establish company goals and with employees to implement
• Established internal audit system and schedule
• Trained internal auditors
• Achieved ISO 9002 registration in October 2000 and maintained registration

Advanced Hydraulic Systems, Inc. Winchester, KY 1996-1997
Operations Manager

• Designed, implemented, and maintained ISO 9001 compliant management system
• Procured materials for manufacturing
• Developed employee policy
• Recruited and trained new employees
• Retained top customer and earned new business through strategic planning